Absolutely. For any house owners, you may contact us if you’re interested in our water pumps so we are able to direct you to our authorised dealers for further negotiations.
Davey Malaysia’s contact page is open to all levels of public use. Whether you are a retailer enquiring for bulk orders or as an end consumer, all is free to reach out to us.
In Davey Malaysia, all kinds of enquiries can be accepted.
This ranges from technical questionaire that tends to be asked about our water pumps from time to time, one such is the phenomena of cavitation and if the existing electropump can be repaired.
To others, it could be an enquiry about Davey Water Products’ brochures or our latest catalogue, and even a simple order!
There are also instances where visitations were sought in order to view Davey’s water pumps on-site, which are further facilitated, or even an outreach to request if a mechancial engineering internship is available!
Whichever the bout of enquiring through our contact page is, it is everything and even miscellaneous that we cannot predict!
For Davey Malaysia to know who truly is the right person upon your contact is a completely subjective question.
But to explain how the water pump person-in-charge becomes responsible for you, the processing is facilitated by a redirection pipeline internally that is based on our first level of customer service’s answering.
We would need to know the nature of the call, message, or email enquiries available about our centrifugal pumps first, before this becomes transferred to the relatable department and team.
Then, this is entirely reliant on the availability of the teams/staff assigned.
If the personnel is engaged on a project beforehand, your water pump enquiry might be tended to a little slightly later.
If the contacted person is actively occupied for a long-term assignment, then your water pump lead may be re-tasked to another P.I.C.
All visitors are welcome to visit Davey Malaysia’s headquarters in Sungai Buloh without booking, where we do share the same office in Waterco Far East Sdn Bhd.
However, only showroom access to our water pumps (both electrical and motor variants available) and being attended to by a sales engineer is allowed.
Yes. Visitors are allowed to reserve a meeting prior to seeing Davey Malaysia’s office and factory here.
In fact, we encourage this as a waypoint to lock in the time needed as Davey reserves a staff just for you.
Access points are then catered into the various facilities of water pump manufacturing available, which becomes possible because the commission of ISO-compliant approvals that have been received for a site exploration.
Safety equipments are already prepared in need of Davey MY’s water system making tour.
To track the status of your water pump purchases, please view your delivery note that is given after the confirmation of your purchasing order.
There is a tracking number of Davey Malaysia’s partnered logistics within that was attached by our customer service team.
Upon entering our partnered site, the tracking code will inform you of the current water pump positioning before it reaches your retail shop.
The best way to send sensitive documents centered to the dealing scenarios of our water pumps to your environment of irrigation, agriculture, aquaculture, farming, sewage treatment, condominium / apartment installment, oil well pulling, sea water pump use or more is done so by your official email.
It also has to be your working email to ensure secured protocols are in place, and that the mailing system is encrypted to ensure information leaks are hardly achieved.
This also leaves a soft copy of water pump contracts for both parties to refer back to in case of need.
Certainly. There are language supporting options within Davey Malaysia where we bring the appropriate water pump representatives to tend to you.
At this moment, Davey Malaysia’s customer service currently supports the three main languages found in Malaysia, occupying english, malay, and also Chinese dialects such as Mandarin, Cantonese, as well as Hokkien.
You may also place in a message in the note to let us know of your preferred language / speaking option.
Davey Malaysia’s administration and customer service will answer only during normal office hours, which is from 8.00AM to 5.15PM Malaysian time.
In the same note, Davey Malaysia follows the Selangor public holiday with a timezone of UTC+8.